Frequently Asked Questions

---

Let us start off by saying we have never been underbid. Period. The bulk of the cost (i.e., 90-98%) is generated by measuring the total linear footage of lights to be installed. 

Some customers only want the front of the eaves, some want fronts and partial sides, and some have wrapped the whole house! What ever your vision is, we measure the total length and charge per linear foot. Strip lighting is charged at a higher rate given the increase in materials and labor.

We also offer financing with great rates through Acorn Finance. Follow the link at the bottom of this page to learn more.

Yes. We offer a 5-year limited warranty. All parts and labor are covered for the first year. We do offer a FULL 5 year warranty at an additional cost. So far from our experience, the problems with LEDs and our controllers will manifest in the first year.

But the inherent nature of LEDs is such that they are long lasting. Our LEDs are meant to last 50,000+ hours. Here's our conservative look at it...

• December (Christmas): 8 hours/day x 30 days = 240 hours 
• October (Halloween): 8 hours/day x 30 days = 240 hours
• 1 week all other months: 8 hours/day x 7 days = 56 hours x 10 months = 560 hours
• Total = 1040 hours a year
• 50,000 hours / 1040 hours per year =  48 years!!! 

Even if you had them on EVERYDAY for 8 hours a day, they should last 17 years! 

Other companies will say their lights last for DOUBLE that at 100,000 hours, which is great, but that would be almost 100 years. At that point the LEDs are likely to outlast the plastic channels they come in...

Soon! It's definitely something we want to offer in the future so that others can enjoy in the benefit of having permanent lighting on their homes.

Yes. We will set you up with a timer, and explain how to modify it, so that your lights turn on and off at certain times. In fact, the the app can also turn the lights on/off based on the sunset/sunrise for your specific geological location! This way as the time for sunset changes throughout the year, your system will know the correct time and adjust as necessary.

Of course! We will be offering various promotions throughout the year. Reach out to us to see what we're offering at the time.

We do! We work with Acorn Finance to offer our customers a financing option. It's super easy to apply and they offer great rates! Follow the link in Our Sponsors section below learn more!

See Tutorials on how to reconnect.